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NO. 125-2,  Lorong Bukit Panchor 3,
14300 Nibong Tebal,
PENANG, Malaysia.

Mon - Sat: 9am to 6pm

Sunday Holiday

Two Day Practical Workshop

Effective Root Cause Analysis

This two-day course consists of a variety of root cause analysis (RCA) techniques that enable fault finding and risk identification in organisations.

Course Overview

The main aim of a root cause analysis (RCA) is to identify the root causes for a given problem or fault. This two-day, classroom-based course consists of a variety of root cause analysis (RCA) techniques that enable fault finding and risk identification in organisations. The course content covers several practical examples that indicate the manner in which RCA techniques can be used with an organisational setting. Learners will also develop an in-depth understanding of when and how to make use of RCA techniques in different types of industries.In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. 

Who Should Attend

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

HRD Corp. Claimable Courses & Trainings

Course Objectives

After completing this course, students will know how to: 

  Learn how to initiate a root cause analysis and gather data for investigating process 

   and non-process incidents 

  Demonstrate how to collect data through interviews and analysis 

  Apply powerful techniques to identify and know the difference between symptoms 

   and root causes 

  Learn to know when to use the appropriate technique in root cause identification 

  Learn how to avoid future incidents by developing appropriate recommendations to 

    address causal factors and root causes 

  Develop a process to identify systemic problem areas

Course Outline

1 - Introduction and Objectives

  • What is a “Problem?” 
  • Why Problems Persist 
  • What is A Root Cause? 
  • Why Root Causes are important 

How to Organize for an RCA

  • RCA Roles and Responsibilities 
  • Assemble your RCA Team 
  • Modes of Communication 
  • How to Resolve Conflict 
  • Case Study Exercise 

3 - Select the Problem to Analyze

  • Define the selection criteria 
  • Plan and estimate tasks for the team 
  • Finalize the plan and gain agreement among your stakeholders 
  • Case Study Exercise 

4 - Define the Problem

  • 5 Whys technique
  • Case Study Exercise 

5 - Identify the Source of the Problem

  • Fishbone Diagram (Ishikawa)
  • Check sheet method- conduct frequency analysis
  • Pareto Analysis
  • Case Study Exercise 

6 - Solution Options Analysis and Selecting the Best Fit

  • How to approach different solution options 
    • Force Field Analysis
    • Mind-Mapping
    • Brain Storming 
  • Selecting the appropriate option 
  • Hold an Retrospective on your approach 
  • Planning the proposal 
  • Case Study Exercise 

7 - Putting RCA into practice

  • Create a Root Cause Analysis program within your organization 
  • How to develop appropriate recommendations to address root causes at various levels to avoid future incidents 

For further information, please contact or Fill up the form below:-

Dr. Arivalan :    0124956810

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