PRAXIS SKILLS TRAINING & CONSULTANCY SDN. BHD

arivalan@praxiskills.com

Praxis Skills Logo

PENANG, MALAYSIA

NO. 125-2,  Lorong Bukit Panchor 3,
14300 Nibong Tebal,
PENANG, Malaysia.

Mon - Sat: 9am to 6pm

Sunday Holiday

Applying Emotional Intelligence in Workplace to Manage Talents

Two Day Online Workshop
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Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates. 

Through skill building exercises, and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

HRD Corp. Claimable Courses & Trainings

Who should attend

Individuals who will benefit from this course include those who wish to accomplish the following: 

  • Increase deliberateness in making decision
  • Temper negative responses to distressing situations
  • Improve conflict and communication skills

What you will achieve

  • An understanding of the importance of using Emotional Intelligence
  • The ability to create an environment for productive work relationships
  • A model to guide your responses to difficult and challenging situations
  • An approach for more intentional actions
  • The ability to self-motivate while tempering negative responses
  • Team communication skills for running effective meetings, decision-making, and creative problem-solving
  • One-on-one communication skills for constructive feedback and conflict management
  • The opportunity to practice applying tools and skills through individual and group exercises
  • The confidence to deal with resistance and negativity
  • The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
  • Skills in “outcome thinking” 

What you will learn

  • How to recognize and understand the five competencies for building Emotional Intelligence
  • Self-motivation and job satisfaction as factors that contribute to high performance
  • Practical tools and skills for communicating effectively, assertively, and collaboratively
  • Influencing and partnering skills
  • Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
  • Skills for conflict management and dealing with difficult situations
  • How to choose perceptions and behaviors that will lead to positive outcomes
Course Content

Emotional Intelligence – Lesson 1

What is Emotional Intelligence?

  • Self management
  • Self awareness
  • Self regulation
  • Self motivation
  • Empathy

Activity 1: Self-Assessment on EQ

Activity 2: Decision Making and EI

Emotional Intelligence – Lesson 2

Four Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Understand emotional meanings
  • Manage emotions

Activity: Facilitator guided demo on being aware of positive states (emotions) and how to stay in the state

Emotional Intelligence  – Lesson 3

Verbal Communication Skills 

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Activity: Meta model approach of asking questions by embedding suggestions. Methods of dissociating the negative emotions from the words we speak. 

Emotional Intelligence  – Lesson 4

Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Role Play Activity: Detecting emotions from the spoken language.

Emotional Intelligence – Lesson 5

Tools to Regulate Your Emotions

  • Seeing the other side
  • Self management and self awareness
  • Giving in without giving up

Role Play Activity: Negotiate with the superior 

 

Emotional Intelligence – Lesson 6

Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Activity: Head to toe self-relaxation technique 

Emotional Intelligence  – Lesson 7

Business Practices (Part I)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Activity: Case study “Tears in the Job” 

 

Emotional Intelligence  – Lesson 8

Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism 
  • Being zealous without being offensive

Activity: Video “No”to “Yes”. 

For further information, please contact or Fill up the form below:-

Dr. Arivalan :    0124956810

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